Terms and Conditions


Returns Policy

Our aim is to make the return/exchange process as easy and as seamless as possible.  If you need to return an item, please find your order on website and click return.  Send the item/s in their original condition with their original box.  You can wrap them in the bag they were sent or even a supermarket bag inside out.  Send to;

WeddingShoes.direct, Unit 4, Enterprise Centre, Parkeston, Harwich, Essex  CO12 4PH

Items must be returned within 30 days (14 days for sale items) in their original condition, in their original box (which should also be in its original condition)  If you no longer have the outside packaging they were sent in a sealed supermarket plastic bag inside out is fine.  We do recommend a signed or traked postage as we cannot send a refund until the item has been received by us.

Please note returns are processed when they arrive with us, this process can take up to three working days.  Once we have processed the return a refund will be made, this can take a couple of days to clear your account.  Any problems Contact Us

Damaged items

If you do receive any items that are damaged please send photos via our Contact Us form with details of how you wish us to proceed.  Refund or Replacement.


We can ship to any address in the UK & Ireland.

FREE Standard on orders over £50 5 - 7 (working) Days 

£3.99 Standard on orders over £0-£50 5 - 7 (working) Days 

£8.99 Priority 1 - 2 (working) Days

Ireland £10.00 3 - 5 (working) Days

Great care is taken whilst packaging your gorgeous item to ensure safe shipment to you.  If you feel disapointed please Contact Us and tell us why so that we can fix and improve our service.



  • Competition details form part of these terms and conditions

  • Entry is open to residents of the UK

  • The entrant(s) must be aged 18 or over.

  • Proof of identity and age may be required.

  • Use of a false name or address will result in disqualification.

  • All entries must be made directly by the person entering the competition.

  • Entries made online using methods generated by a script, macro or the use of automated devices will be void.

  • No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

  • The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.

  • Prizes are subject to availability and the prize suppliers' terms and conditions.

  • The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.

  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.

  • The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by TIME INC. (UK) relating to any post-winning publicity.

  • Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.

  • Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.

  • Confirmation of the prize will also be made in writing via email to the winner(s).

  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.

  • Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.

  • The provider of the prize is specified within the promotional material.

  • In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.

  • A list of winners will be available by writing into the publisher of the magazine or website at the Promoter's address no earlier than six weeks (unless otherwise stated) after the close of the competition. Only the surname and county of the winners will be disclosed.

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