Our aim is to make the return/exchange process as easy and as seamless as possible. If you need to return an item, please find your order on website and click return. Send the item/s in their original condition with their original box. You can wrap them in the bag they were sent or even a supermarket bag inside out. Send to our office;
WeddingShoes.direct, 51 Oakley Road, Harwich, Essex CO12 4PH
Items must be returned within 30 days (14 days for sale items) in their original condition, in their original box (which should also be in its original condition) If you no longer have the outside packaging they were sent in a sealed supermarket plastic bag inside out is fine. We do recommend a signed or traked postage as we cannot send a refund until the item has been received by us.
Please note returns are processed when they arrive with us, this process can take up to three working days. Once we have processed the return a refund will be made, this can take a couple of days to clear your account. Any problems Contact Us